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  • kairenthompson

Protect your customers' data AND your reputation

It is no secret that customer data is one of the most valuable assets to hospitality businesses, providing powerful insights that help to enhance the guest experience and encourage repeat sales. However, with great power comes great responsibility, and hotels that leverage guest data must also ensure the safety and security of that information. And that’s where training can really add value.

Some of you may remember that Direction Training kindly gave Beacon members free access to their eLearning courses during the recent lockdowns. This generous gesture helped many of our customers upskill during furlough and stay engaged with their roles whilst they were temporarily put on hold.

The feedback we received was fantastic, with hundreds of you requesting access codes so you could boost your CPD points whilst training in the comfort of your own home. Plus, all of the modules are endorsed by the Institute of Hospitality and come with a professional certificate upon successful completion.

We can now bring you news of two more modules to add to Direction Training's impressive portfolio of courses – Handling Customer Card Payments Correctly and Handling Personal Data at Work.

Your frontline staff will be talking to customers and processing customer payment data hundreds of times a day. Therefore, training them in payment card industry (PCI) compliance and teaching them payment security best practices is your best defence against breaches, retail fraud and the risks of mishandling cardholder data. Plus, good information handling makes good business sense. You'll enhance your business's reputation, increase customer and employee confidence, and by making sure personal information is accurate, relevant and safe, save both time and money.

If your staff handle customer card payments in their job role, they have a responsibility to keep cardholder data safe from fraud and follow procedures laid down by the Payment Card Industry. And, it's down to you to ensure they are thoroughly trained and possess the skills and knowledge to carry out these duties effectively.

The modules are competitively priced at £9.95 + VAT per licence. However, don't forget that Beacon customers can take advantage of 10% off their standard rate too. Therefore, the training represents real value for money, as it's a fraction of the financial and reputational price that an unintentional error by a poorly trained member of staff could cost your business.

To find out more, get in touch via Live Chat. Alternatively, telephone our Customer Support team on 01904 695588, to get access to the modules and ensure your data remains secure and protected.

#training #gdpr #pcicompliance #elearning #hospitality

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