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< Back to news 28 January, 2011

beacon supplier award winners annouced

Reliability, value, consistency, innovation and the willingness to be pro-active and go the extra mile. Such are the qualities of an outstanding supplier, and each of the winners of the third annual Beacon Supplier Awards proved they have what it takes to make them shine. The winners, announced on 22nd January at a special Awards Dinner held during the Best Western Annual Conference at the Don Carlos Resort & Spa in Marbella, walked away with a crystal trophy and the knowledge that they had impressed both their end-users and judges.

Reliability, value, consistency, innovation and the willingness to be pro-active and go the extra mile. Such are the qualities of an outstanding supplier, and each of the winners of the third annual Beacon Supplier Awards proved they have what it takes to make them shine.

The winners, announced on 22nd January at a special Awards Dinner held during the Best Western Annual Conference at the Don Carlos Resort & Spa in Marbella, walked away with a crystal trophy and the knowledge that they had impressed both their end-users and judges. 

The Outstanding Customer Service Award went to coffee supplier Brodies, whose customers described their commitment to service as ‘way above the norm’. The Exceptional Member of Staff Award was given to Brenda Spalding of meat suppliers Vion Halls, nominated by her company for her ‘fantastic contact with customers’, comments which the judges noted were delivered with particular warmth. Previous winners Jean Lockey of Gilchrist & Soames and Ian Hannah of Brodies were highlighted for their consistent year on year performance.

Most Reliable Supplier Liddell was chosen for the consistency of its excellent service in the vital area of housekeeping.  According to judge John Firrell, Director of the Considerate Hoteliers Association, ‘From my experience in the hotel world, this is no easy achievement because if anything ever goes wrong in this area, it’s usually so difficult to rectify”.

The Best Product category was won by linen and bespoke soft furnishing supplier Mitre Hall and Letts, who according to judge Simon Numphud, Hotel Services Manager of AA Hotel Services, ‘stood out for their value for money and wide product range which had obviously made a big impression with customers.’  The Green Tourism Award was handed to wine suppliers Bibendum, who were seen by the judges as setting the standards for others to follow with their innovative approach, which includes championing the use of lightweight bottles among producers in source countries, and the reduction of brown boxes. 

The Beacon Award, in recognition of the supplier who has fully engaged and supported Beacon, went to Unilever, who, according to Beacon Director Chris Durant, stood out for thinking outside the box and even looking beyond supply to helping customers with menu planning. ‘They invest a lot of time, and the customer is enjoying the benefits.’ The judges also noted the high quality of the entry submitted by national drinks distributor Matthew Clark winners of the award in 2009. In this year’s entry, they had emphasised their support for Beacon On-Line, Beacon’s online procurement system.

This year, the Beacon Supplier Awards were sponsored by Beacon’s central billing partner, Avance, part of the Parseq group.

Winners will be mentioned in the 2011 Beacon Directory and have use of the Beacon winner logo in their company materials.

Below is the full list of 2011 Beacon Supplier Award winners, as well as the highly commended suppliers:

Beacon Award
Winner – Unilever
Highly Recommended– Calor

Most Reliable Supplier
Winner – Liddell
Highly Recommended – Brodies

Outstanding Customer Service
Winner – Brodies
Highly Recommended – Mitre Hall & Letts

Exceptional Member of Staff
Winner – Brenda Spalding, Vion Halls

Green Tourism Award
Winner – Bibendum
Highly Recommended – Office Depot

Best Product Award
Winner – Mitre Hall & Letts
Highly Recommended – Gilchrist & Soames