Suppliers of coffee, catering equipment, luxury toiletries, beef and beer were among the proud winners of the first annual Beacon Supplier Awards, announced at a glittering awards dinner on 26th January at the Celtic Manor Resort in Wales.
The event, timed to coincide with the 2009 Best Western Members Conference, was the culmination of a highly competitive process attracting hundreds of votes for over thirty Beacon suppliers from customers eager to recognise the companies they felt distinguished themselves in the key areas of Outstanding Customer Service, Most Reliable Supplier, and Exceptional Staff Member. A judging panel composed of a Beacon representative and leading industry and media figures chose the winners for the Green Award, endorsed by Green Business UK, and the 2009 Beacon Award for the company most engaged and supportive of Beacon’s philosophy and brand.
Alliance, suppliers of catering equipment and non-food products, won the Most Reliable Supplier award, with Brodies, specialist suppliers of coffee and coffee equipment, taking home the prize for Outstanding Customer Service. Jean Lockey of fine toiletries supplier Gilchrist and Soames, who received generous praise from customers for her exceptional professionalism and care, walked away with the accolade for Exceptional Staff Member. The Green Tourism Award went to Brakes, and the Beacon Award was shared by brewer Scottish & Newcastle and Campbell Brothers, the Midlothian-based butchers.
Such was the quality of the entries in some categories that the judges were moved to award Highly Recommended citations. Linen suppliers Hilden, hotel amenities and equipment supplier Aslotel, textile and laundry services supplier Sunlight and suppliers of coffee Matthew Algie all scooped highly recommended honours.
Commenting on the tie for the Beacon Award, Chris Durant, Director of Beacon, said, ‘It was an extremely tough call. In the end, we decided that both Scottish & Newcastle and Campbell Brothers deserved to win as they shared the same deep commitment to delivering the products and values we prize at Beacon, helping us to produce very happy customers indeed!’
Simon Numphud, Hotel Services Manager at AA Hotel Services and a judge of the awards, said, ‘I’m impressed by the number of customer votes received and the quality of their comments. Time and again, the feedback showed that the winners had been consistent in their quality and service standards.’
Lorraine Wood, Arena Director, commenting on Jean Lockey’s award for Exceptional Staff Member, said, ‘The compliments Jean received were extremely generous. She sounds like somebody you’d like to have in your company. She must have touched lives to get that depth of commitment!’
Winners will be mentioned in the 2009 Beacon Directory and have use of the Beacon winner logo in their company materials.
Below is the full list of 2009 Beacon Supplier Awards winners, as well as highly recommended suppliers were:
• Beacon Award
Joint winners - Scottish & Newcastle and Campbell Brothers
• Green Tourism Award
Winner – Brakes
Highly Recommended – Sunlight and Matthew Algie
• Most Reliable Supplier Award
Winner – Alliance
Highly Recommended – Hilden
• Outstanding Customer Service
Winner – Brodies
Highly Recommended – Gilchrist & Soames and Aslotel
• Exceptional Staff Member
Winner - Jean Lockey, Gilchrist & Soames