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< Back to news 03 January, 2009

Customer Service Shines Through Beacon

Beacon has demonstrated its commitment to customer service by achieving Bronze in Servicemark’s Levels of Achievement.
Backed by Yorkshire Forward, the Regional Development Agency for Yorkshire and Humber, Servicemark is devoted to improving the quality of customer service in the region and the levels of achievement are a testimony to the standard of customer service.

Companies that gain a Bronze Sevicemark level of achievement demonstrate a commitment to meeting the needs of customers. Commenting on the award Etta Cohen, Manager of Servicemark said: “The Levels of Achievement are rigorously assessed and these three companies have made a major achievement in meeting the Bronze standard. There are only five organisations in our region to have accomplished this and so this is a commendable achievement.”

To achieve the Bronze status Beacon underwent an extensive testing process that included a detailed application, mystery shop and assessment panel. The process looks at the systems and training companies have in place, along with the wider customer experience.

The Bronze standard is awarded by a panel of experts from the public and private sectors and the Federation of Small Businesses.

As one of eight companies to achieve the Bronze standard, the award has extra significance for Beacon. Jane Poppitt, customer relations manager said: "As a membership organisation, we are committed to providing our 2,000 individual members with consistently high levels of customer service in order to maximise their membership. I am delighted the team has received this accreditation for its continued hard work and commitment shown to understanding our member needs."

Servicemark has 1,600 members from companies across Yorkshire and the Humber and the Levels of Achievement were developed after requests from the membership to benchmark customer service standard.